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Refund Policy

            The Brunswick Parks & Recreation Department seeks to provide high quality facilities and program opportunities for leisure time activities for all Brunswick residents. The user fees that are collected through these programs go directly toward the cost of operation. This allows us to keep our rates fair and reasonable while still delivering a high quality product. In many cases, expenses are incurred prior to the start of a program which is why we have outlined the refund policy below.

A)    If we cancel a program, all fees will be refunded.

B)    If you withdraw 2 business days before the first session of a program (excluding weekends and holidays) you will receive a full refund (less a $5.00 handling fee).

C)    If you withdraw less than 2 business days prior to the start of or after the first session of a program, you will be refunded 75% of the registration fee (less a $5.00 handling fee).

D)    If you withdraw on (or after) the day of the second session, no refund will be issued.

E)    For one day special events you must withdraw no less than 2 business days prior to the start of the program to receive a full refund (less a $5.00 handling fee). There will be no refunds issued for requests later than that.

F)     In the event of an extended illness, or injury, we will issue a prorated refund (less a $5.00 handling fee) after the start of a program. We must receive written notification, along with a physicians note excusing the participant from continuing. All documentation must be received before the last session of the program.

Refund processing takes up to two weeks. We do not provide cash refunds.

 

 

New registrants and those wishing to make changes to their household information we have on file

are asked to complete the following form:
Household Information Form

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This page was updated on January 21, 2010