Documents & Policies

Parks and Recreation Department Policies

Refund Policy

The Brunswick Parks and Recreation Department seeks to provide high quality facilities and program opportunities for leisure time activities for all Brunswick residents. The user fees that are collected through these programs go directly toward the cost of operation. This allows us to keep our rates fair and reasonable while still delivering a high quality product. In many cases, expenses are incurred prior to the start of a program, which is why we have outlined the refund policy below:

If we cancel a program, all fees will be refunded. If a program does not take place due to cancellation by the Parks and Recreation Department, all registration/user fees will be refunded in full.

If you withdraw 2 business days before the first session of a program (excluding weekends and holidays) you will receive a full refund (less a $5 handling fee). Example: If a program is scheduled to begin on a Wednesday, to receive a full refund (minus the handling fee) you must withdraw before the end of business on Monday. If Monday is a town recognized holiday and our offices are closed then withdrawal must take place before the end of business on the previous Friday.

If you withdraw less than 2 business days prior to the start of or after the first session of a program, you will be refunded 75% of the registration fee (less a $5 handling fee). Example: If the program is scheduled for Wednesday afternoons, any withdrawals that take place at the start of business on the Tuesday morning before the first session through the close of business on the Tuesday prior to the second session will be eligible for this refund.

If you withdraw on (or after) the day of the second session, no refund will be issued.

For one-day special events you must withdraw no less than 2 business days prior to the start of the program to receive a full refund (less a $5 handling fee). There will be no refunds issued for requests later than that.

In the event of an extended illness or injury, we will issue a prorated refund after the start of a program. We must receive written notification, along with a physicians note excusing the participant from continuing. All documentation must be received before the last session of the program.

Refund processing takes up to two weeks. We do not provide cash refunds.

Social Media Policy & Visitor Policy

Users and visitors to social media accounts shall be notified that the intended purpose of the account is to serve as a mechanism for communication between Town employees and members of the public relating to the transaction of Town business.

Town social media account articles and comments containing any of the following forms of content shall not be allowed:

a. Comments not topically related to the particular social medium article being commented upon;

b. Profane language or content; verbal harassment, retaliation or bullying;

c. Content that promotes, fosters or perpetuates discrimination on the basis of race, color, age, religion, gender, marital status, national origin, genetic information, physical or mental disability, sexual orientation, gender identity or any other status protected by law;

d. Sexual content or links to sexual content;

e. Solicitations of commerce;

f. Conduct or encouragement of illegal activity; Information Systems Acceptable Use Policy 11

g. Information that may tend to compromise the safety or security of the public or public systems;

h. Content that violates a legal ownership interest of any other party; or,

i. Disclosures of confidential and/or privileged information about an employee.

All users and visitors to the Town of Brunswick Facebook page must adhere to the Town’s Social Media User & Visitor policy. Content that violates the policy will be removed.

(As articulated in section 8 of the Information Systems Acceptable Use Policy: https://www.brunswickme.org/DocumentCenter/View/299/Information-Systems-Acceptable-Use-Policy-PDF)